Frequently Asked Questions
Beginner-Friendly, General FAQs:
Kind of! But unlike Siri or Alexa, Voice AI Agents from Neyox.ai are trained specifically for your business – to answer calls, help customers, and handle tasks like bookings or questions 24/7.
No. Our Voice AI Agents work through cloud-based technology, meaning everything is managed online. You don’t need to install anything.
No — the Voice AI Agent is completely automated. However, it sounds very natural and human-like, and it can understand and respond intelligently.
Yes! The AI is trained to understand various accents, languages, and ways people speak — even when they don’t say things perfectly.
If something isn’t clear, the AI will ask polite follow-up questions to clarify. If needed, it can also route the call to a real person, depending on your business setup.
Yes, your information is protected with strong security and encryption. We follow international data safety laws like GDPR.
Yes! Neyox.ai supports many languages and regional dialects to serve customers from around the world.
We train the Voice AI Agent using your business information – like FAQs, service details, and more – so it gives accurate, helpful answers.
Not at all. In fact, many businesses save money because they don’t need to hire as many customer service agents to handle calls.
Yes! That’s one of the best parts – the Voice AI Agent can talk to customers 24/7, including weekends and holidays.
Yes, we offer demos and trial periods so you can see how it works and decide if it’s right for you.
No! We set everything up for you, and it’s designed to be easy to use, even if you’re not tech-savvy.
Not exactly. It helps reduce repetitive tasks, so your human staff can focus on more complex work. It’s more of a helper than a replacement.
All kinds! From doctors’ offices to real estate agencies, online stores, hotels, and more. If you get phone calls, this can help you.
Yes! The AI can recognize what the caller wants and respond differently based on who they are or what they’re asking.
The AI is designed to stay calm, polite, and helpful – even when people are upset. It can also escalate the call if needed.
Yes, you can easily update scripts and instructions so the AI always reflects your most current information.
Usually, setup can be done in a few days to a week, depending on how complex your needs are.
Definitely! Our friendly team is available to help you every step of the way.
Business & Use Case Questions:
Absolutely! Voice AI is perfect for small businesses because it saves time, handles calls, and makes you look more professional — even if you're a team of one.
Yes! It can be trained to answer your most common questions so customers get quick, accurate responses.
The AI will either guide them to a helpful option or connect them to a human agent, if available.
Yes, it can take detailed messages, log them, and even send them to you via email or CRM.
Yes. We can set up follow-ups by text, email, or call depending on your needs.
Not at all. We use advanced voice models that sound natural, friendly, and professional.
It answers instantly, never puts people on hold, and provides accurate information 24/7 — which customers love.
Yes! It can make calls for appointment reminders, feedback, promotions, and more.
It can handle repetitive or routine calls, allowing your team to focus on more important tasks. It's a support tool, not a replacement.
Yes, we can connect the Voice AI to your current number or help set up a new one.
Language, Location & Culture:
Yes, our Voice AI supports multiple languages and can be localized for different regions.
Can the Voice AI use polite or formal language for my culture?
Yes! We can customize the tone, phrases, and cultural style to match your business and audience.
Absolutely — we can set up language selection or even detect the caller’s language automatically.
Functionality & Features:
Yes, the AI can hand off calls smoothly to your staff or another number when needed.
Yes! The Voice AI can trigger messages after calls for things like confirmations or follow-ups.
Yes, it uses smart learning systems and regular updates to improve accuracy and performance.
Yes. It can politely ask questions and record responses in your system or send them to you.
As long as your phone service is cloud-based or has backup, the AI remains active.
Yes — unlike human agents, Voice AI can manage many calls at once, instantly.
Pricing & Plans
Pricing depends on your usage and needs. We offer flexible, affordable plans for businesses of all sizes.
Yes! We offer free demos and trial periods so you can see it in action before committing.
No hidden fees. You’ll always know what you're paying for upfront.
No problem. We have plans for low-volume and high-volume users alike.
Yes, we offer flexible plans with no long-term contracts unless you choose one.
Setup & Support
Not at all. We do the heavy lifting — setup, training, integration — and guide you every step of the way.
Our support team is available to help 24/7. We’re always just a call or message away.
No, everything runs in the cloud. All you need is a phone number and internet connection.
Depending on your needs, setup can take just a few days to a couple of weeks.
Absolutely! Our system is scalable and grows with you — adding features, languages, or call volume as needed.
Call Handling & Flow
When a customer calls your business, the AI answers in a friendly, human-like voice, listens to their request, and responds appropriately — just like a trained customer service rep.
Yes, our AI can identify the purpose of the call and transfer it to the correct department or person based on your business rules.
No problem — the system can handle unlimited simultaneous calls. Each caller gets a fully personalized experience with no waiting.
It uses a smart, pre-built script based on your business needs and FAQs. You can customize it anytime to reflect new information or services.
Yes, our system uses natural language understanding (NLU) to identify the caller’s intent and trigger the correct response flow.
Monitoring & Reporting
Yes. You can monitor calls in real-time through your Neyox.ai dashboard, view live call logs, and check performance metrics.
Absolutely. We offer detailed analytics on call volume, common requests, call duration, outcomes, and more.
Yes, if you enable call recordings, you can review previous calls to monitor quality, improve service, or for compliance.
We offer a QA dashboard that highlights potential miscommunications or dropped calls, and our support team can help optimize your AI responses.
We regularly roll out updates and improvements, often behind the scenes, to ensure your Voice AI stays fast, accurate, and secure.
Customization & Flexibility
Yes, scripts are fully editable. You can add new questions, change responses, or update policies as often as needed.
Definitely. You can schedule temporary or rotating scripts for holidays, sales, or announcements.
Yes. You can configure time-based routing and messaging (e.g., after-hours instructions or weekend greetings).
Yes, and each location can have its own script if needed — or share one across the entire business.
Yes, if integrated with your CRM or customer database, it can offer personalized interactions based on past behavior.
Security & Compliance
Yes, we are fully compliant with global data protection standards, including GDPR, CCPA, and HIPAA (for healthcare clients).
Yes, we use encrypted databases and secure access protocols to protect all customer data.
Yes, user access roles and permissions can be defined so only authorized team members see sensitive data.
The system is designed for stability, but if a technical glitch occurs, it can route the call to a backup number or notify support immediately.
Our platform runs in a secure cloud environment with 99.9% uptime and redundancy built in.
Scalability & Support
Yes, Neyox.ai is fully scalable. You can increase call volume, add features, or expand to new locations anytime.
Yes, we provide full onboarding, training, and documentation so your team feels confident using the system.
We offer 24/7 customer support via chat and email.
Most support tickets are answered within an hour. Critical issues receive priority handling.
You can pause or downgrade your plan anytime depending on your contract. We make transitions easy and hassle-free.