Voice AI Agent For
Ecommerce
How It Works
Delight your customers and reduce support costs with smart AI voice agents that handle order inquiries, guide shoppers, and escalate calls with full context—24/7.
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Smart Call Routing AI listens, understands, and instantly connects customers to the right department—no frustrating menus or long hold times, just seamless voice-driven navigation.
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Route to Right Department Automatically direct each caller based on their intent—orders, shipping, returns, product info, or billing—ensuring they reach the right help fast.
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Connect to Assigned Support Rep Recognize returning customers and connect them with the right support agent or VIP account manager—based on order history or loyalty status.
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Warm Transfer with Context If human help is needed, transfer the call with the full conversation history so agents never need to repeat questions—saving time and improving satisfaction.
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Automated Scheduling & Reminders Schedule callbacks for escalated issues, follow up on abandoned carts, and send voice reminders for delivery updates, restocks, or promotions—automatically.
Handle IVR Systems
AI voice agents interact with phone menus (IVRs) to retrieve order details, connect customers to the right team, or access partner systems—fast, accurate, and hands-free.
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Navigate Phone Menus Automatically AI listens and selects the right IVR options to reach customer service, shipping partners, payment gateways, or returns departments—eliminating manual effort and long hold times.
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Access Order or Vendor Info Retrieve key information—like order status, return eligibility, stock availability, or delivery windows—directly from eCommerce platforms, logistics providers, or third-party fulfillment systems.
Questions & Answers
Learn how AI voice agents from Neyox AI can improve your eCommerce customer support, enhance shopper experience, and reduce the workload on your team. This FAQ explains the benefits, security, integrations, and how it all works—in simple terms.
A Voice AI Agent is a smart virtual assistant that speaks with customers over the phone. It can track orders, answer product questions, handle returns, and transfer calls when needed. In eCommerce, it reduces pressure on support teams and delivers faster, more helpful service to shoppers—24/7.
Old-style IVRs make customers press buttons and wait. Neyox AI understands natural speech—customers just talk, and the AI knows how to help. It responds instantly, routes calls correctly, and transfers full conversation history to human agents when needed, improving speed and satisfaction.
Yes, Neyox AI uses industry-standard encryption, access controls, and activity logs to protect customer data. It complies with privacy regulations like GDPR, CCPA, and PCI DSS, ensuring all personal and payment-related information stays secure.
Yes, Neyox AI can track orders, initiate returns, schedule callbacks for unresolved issues, and send voice reminders for restocks or delivery updates. It helps reduce cart abandonment, boost retention, and keep customers informed—without manual effort.
Absolutely. Neyox AI integrates seamlessly with leading eCommerce platforms and CRMs. It can access order data, update records, trigger workflows, and sync conversations—helping you run smarter, faster operations.
The Future Is Here
Try our AI voice call agent today and experience fast, secure, and effortless customer communication