Voice AI Agent For
Hotel
How It Works
Enhance guest satisfaction and ease the workload on your staff with smart AI voice agents that handle guest calls, manage reservations, and transfer with full context—24/7.
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Smart Call Routing AI listens, understands, and instantly routes guests to the right department—no confusing menus, no hold times, just smooth, voice-driven service.
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Route to Right Department Automatically direct each caller to the appropriate team—reservations, front desk, housekeeping, concierge, or event services—based on their request.
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Connect to Assigned Guest Manager Use booking data to route VIP guests, corporate clients, or event organizers to their designated contact—without needing to repeat booking details.
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Warm Transfer with Full Context When human assistance is needed, the AI transfers the call along with the full conversation history so hotel staff can jump in without asking repeat questions.
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Automated Scheduling & Stay Reminders Book or confirm room reservations, schedule airport transfers or spa appointments, and send voice reminders for check-in, upgrades, or special events—automatically and efficiently.
Handle IVR Systems
AI voice agents interact with hotel phone menus (IVRs) to retrieve booking details, connect guests to the right department, or access partner services—quickly, accurately, and hands-free.
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Navigate Phone Menus Automatically AI listens and selects the right IVR options to reach front desk, reservations, housekeeping, concierge, or guest services—eliminating long menus and manual input.
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Access Hotel or Partner Info Retrieve important details—such as check-in/out times, room availability, spa hours, or shuttle schedules—directly from hotel or third-party service lines, just like a real front desk assistant.
Questions & Answers
Learn how voice agents from Neyox can improve your hotel's call handling, enhance guest satisfaction, and reduce the workload on your front desk and support teams. This FAQ explains the benefits, security, integrations, and how it all works—in simple terms.
A Voice AI Agent is a smart virtual assistant that speaks with guests over the phone. It can handle room bookings, answer questions, manage reservations, and transfer calls to the right department. In hotels, it reduces the burden on staff and provides guests with faster, more consistent service—24/7.
Traditional IVRs make guests press buttons through long menus. Neyox understands natural speech—guests simply speak, and the AI knows what to do. It routes calls intelligently, responds to inquiries, and passes the full call history to human staff when needed—creating smoother, more personalized guest experiences.
Yes, Neyox uses strong encryption, access controls, and detailed audit logs to protect sensitive guest data. It follows industry best practices for data privacy and security, and integrates securely with hotel management platforms to ensure safe data handling at all times.
Absolutely. Neyox can take room bookings, schedule spa or dining reservations, send reminders for check-in, and follow up on guest requests. It helps reduce missed bookings and frees up your staff to focus on in-person service.
Yes, Neyox integrates with leading Property Management Systems (PMS) and CRMs used in hospitality—such as Opera, Cloudbeds, and RoomRaccoon. It can access booking details, update guest records, and sync interactions automatically, improving efficiency and record accuracy.
Get started now
Try our AI voice call agent today and experience fast, secure, and effortless customer communication